Zaman Dolu Dolu

Haihz..

Sitting with Mahadir yesterday with Kak Anne and Farul (for a short while), we recalled a lot of memories and people back in Digi.

Fun were those days. Especially when after we submit our resignation letter. Gone were the days where we switch our Appropos status to "Available" and start attending to calls. Meal breaks were not limited to 1 hour. In fact, most would go to 2 or 3 meal breaks. Having the power to ignore all those rules were indeed fun. Using our login name instead of our actual names, fixing handphones while talking to customers, playing Bingo, and of all things - rolling cigarettes. I remember this being a trend among us back then.

I remember we had thousands of calls in a day. Actually back then I remember the calls being on 28k - 35k calls a day. Nowadays, not so sure. But I bet its far worse than what we endured.

Anyways, working conditions there are not as great as it used to be. Being in a discriminated department (di anak-tirikan) is actually a frustrating department to be in, and having bosses who cant stand up for their team are just sickening managers.

I don't intend to mock anyone, but after leaving Digi and seeing managers in Shell, HP and other companies, I am quite happy to leave the ruling of a Zionist management and will not hesitate to kill us all at any point of time.

Big organizations are prone to this. Their "worker ants" are ignored and forced to work harder than ever. Lowered benefits and reduced bonuses. Clearly, it is a strategy to save the company's pocket, but at the risk of eliminating experienced employees who knows the process better and have better ideas for improvement.

Despite being dynamic, there can be something more at play.

My speculation would be - if Digi is looking to outsource their call centre to other countries *which is possible since being in the Asia Pacific, other corporations have resorted to opening up their support offices in Indonesia, Malaysia, Philippines and India*.

Reducing the employees by force may seem like a good way to eliminate their employees to a smaller amount, and when the time is right to setup a new office, move all the employees to the new location.

Just a speculation, however this is could also be someone's mean way to climb up the corporate ladder. Who knows. Politics in Digi can be very dangerous if one is not well equipped and has the right attitude. Survival of the fittest.

It was also refreshing to meet Kak Anne's friend who worked in DC KL Plaza. She too had the luxury of a better paying job after leaving Digi. I suppose a lot of us eventually become better employees since being in a hell hole like Digi makes us strive for a better working environment. Also because we are trained to become good at what we do and work as a team.

I suppose, a big part of ourselves misses that - being part of a team. Enduring the same s--t every day, talking to the same type of customers, working with the same people that we care, love and hate at the same time. Its a wonderful community, if you think about it. 400 people under one roof, should have some kind of impact in our lives right?

No doubt, Farul met his wife in Digi, and so did many others. Mahadir pursued his goal to become a DJ, and he did, although in Penang.

We need a bigger group for the next TT session. I'm thinking of having a movie outing. Would seem easier since we can all come to any shopping mall, parking would be easy, and there's so many things to do and always a wide variety of food.



 Later guys. Time for bed. My 2 rupees.